Frequently Asked Questions

About the Product

How does the moon levitate?

The moon lamp uses magnetic levitation technology. The wooden base contains an electromagnet that suspends the 3D-printed moon in mid-air, allowing it to float and spin continuously.

Does it need to be plugged in?

Yes, the base needs to be connected to a power source via the included cable to maintain the magnetic field that keeps the moon floating.

What are the two light modes?

The lamp has a cool white mode and a warm golden mode. You can switch between them by touching the base.

How big is the moon?

The moon is approximately 15cm (6 inches) in diameter, making it a perfect desk or bedside piece.

Is it difficult to set up?

Not at all! Simply plug in the base, hold the moon above it, and gently lower it until you feel the magnetic field catch it. It takes less than a minute.

Shipping

Where do you ship to?

We ship worldwide! Delivery times vary by location.

How long does shipping take?

Standard shipping typically takes 7–14 business days. Expedited options may be available at checkout.

Will I get a tracking number?

Yes! You'll receive a tracking number by email once your order has been dispatched.

Returns & Refunds

What if my moon lamp arrives damaged?

We're so sorry if that happens! Please contact us within 48 hours of delivery with a photo of the damage and we'll send a replacement right away.

Can I return my order if I change my mind?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please reach out to us to initiate a return.

How do I contact you?

You can reach us anytime at hello@samemoon.co and we'll get back to you within 24 hours.